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Office Communication 2010 Question Paper For CBSE Class XII Exams

1. State the objectives of tabulation of data.
2. What are the 'primary' sources of data collection? (2 Marks)
3. When is a false base line used in constructing a graph? (2 Marks)
4. Briefly state any two types of graphic charts.(2 Marks)
5. What is meant by a Letter of Credit?(2 Marks)
6. What precautions should be kept in mind while writing an "enquiry letter"?(2 Marks)
7. Distinguish between 'Primary' and 'Secondary' Data.(3 Marks)
8. Briefly explain the bases of classification of data.(3 Marks)
9. State any three advantages of using line charts for presentation of data.(3 Marks)
10. Draw a pie diagram assuming suitable data.(3 Marks)
11. Explain in brief any four essential elements of office correspondence.(4 Marks)
12. Briefly explain any five characteristics of a good questionnaire. (5 Marks)
13. Prepare a simple bar diagram from the following data and comment : (5 Marks)

    Years      Sales (in Rs.)
    2004      8, 00,000
    2005      8, 50,000
    2006       7, 00,000
    2007      8, 30,000
    2008     8, 60,000

14. What is meant by Demi Official (D.O) letter? When is it used? How is it different from other official letters?(5 Marks)
15. Explain in brief the advantages of office communication through correspondence rather than orally.(5 Marks)
16. What are the Dunning letters? Why is it difficult to write them? Suggest the points to remember while writing a dunning letter.(6 Marks)

    OR

    Write an Enquiry letter to M/s Hema Traders of Shahadara (Delhi) to know at what price and upon what conditions of payment they are able to deliver the following goods:(6 Marks)

    (i) Executive Tables - 10

    (ii) Executive chairs - 10

    (iii) Computer Tables -10

    (iv) Easy Chairs - 15

17. Explain the stages through which and incoming letter passes in a Government office. (6 Marks)

    OR

    Your firm has been requested by a business friend of yours to introduce him to M/s Bankey Behari & sons of Brindavan, for business transactions. Write a letter to introduce your business friend in this connection (6 Marks)