January 15, 2013, 12:00 am
As soon as the Central Board of Secondary Education (CBSE) announced its helpline number for students appearing for the board exams this year, many from the city tried calling on it. While some got answers to their queries, others are still waiting for a call back.
Claiming that the centralized helpline system was being set up for the first time for convenience of students, CBSE officials maintained that the service will offer one-on-one counselling to them between 8am and midnight until the examinations were over.
A student can either email at [email protected] along with his name, contact number and query or call the toll free number 1800118 002 (toll free) or fax on 011-2250925758-59 and 011-22509256 on working days between 9.30am and 7pm. By speed post, the students can send their query to joint secretary (administration and vigilance), CBSE, Shiksha Kendra II, Community Centre, Preet Vihar, New Delhi-110301.
However, a number of students lamented that accessing the free helpline number was too difficult and instead they were calling up their teachers for resolving their queries about the board exams.