Customer Service Executive - Mutual Fund

Posted on: 11 Sep 2014 07:20 am

Backed by one of the most trusted and valued brands in India, Tata Mutual Fund has earned the trust of lakhs of investors with its consistent performance and world-class service.

Tata Mutual Fund manages Rs. 23,022.48 crores (average AUM for the quarter of April - June 2014) worth of assets across its varied offerings. Tata Mutual Fund offers an investment option for everyone, whether you are a businessman or salaried professional, a retired person or housewife, an aggressive investor or a conservative capital builder.

The Tata Asset Management philosophy is centered on seeking consistent, long-term results. Tata Asset Management aims at overall excellence, within the framework of transparent and rigorous risk controls. More Less

Job Description:

(Mutual Fund Industry Necessary)
1. Handling and resolving customer emails / letters
2. Timely escalation of issues
3. Follow-up with respective vendors, RTA departments, Banks for resolution of queries
4. Participating in UAT/ new developments in processes, if any
5. Ensuring completeness of the responses sent to the investors / anticipates the investor queries so that there are no repeat queries for the same issues.
6. Providing the proper MIS of the cases handled
7. Identification of process gaps
Salary:Not Disclosed by Recruiter
Industry: Banking / Financial Services / Broking
Farea: Financial Services, Banking, Investments, Insurance
Role Category:Retail/Personal Banking
Role:Customer Service Executive

Education: UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

We need customer service executive only from mutual fund Industry
Highly Customer Centric
Operational Knowledge of Mutual Fund
Must have basic computer skill
Very Good written and verbal Communication Skills.
Analytical Skills
Good Interpersonal skills

Contact Detail:

• TATA Asset Management Limited, Mumbai, Maharashtra