CBSE Guess > Papers > Question Papers > Class XII > 2010 > Tourism Management and Manpower Planning

Tourism Management and Manpower Planning 2010 Question Paper For CBSE Class XII Exams

1. Why is manpower planning necessary in the tourism sector? (7 Marks)
2. What skills are required for (8 Marks)
   (a) Transport services and
   (b) Tour operations?
3. What techniques are used for assessment of manpower needs and quality? (7 Marks)
4. What skills does hospitality service require? (8 Marks)
5. How do you make a booking? What is the meaning of Reservation? (5 Marks)
6. "A trained tour guide can be as important as the monuments you see on a tour.'' Do you agree? (10 Marks)
7. How has the use of computers improved tourism and travel services? (8 Marks)
8. What is the importance of in - service training in tourism operations and services? (7 Marks)